If for any reason any item you have purchased is not what you expect (wrong colour, size or you are unhappy with you purchase in anyway), it can be returned for an exchange or credit note (excluding shipping costs) provided it is in new and saleable condition.
This policy is valid for 14 days.
In order to received an exchange or credit all items must be unused with tags attached, in the same condition and packaging that you received it in.
The following goods are exempt from being returned or exchanged so please ensure you choose them carefully.
- Perishable goods such as food in particular our cake mixes and amazing tasting Chocolate.
- Dried Flowers
- Body washes and soaps
- Sale Items
If you choose to exchange or get a credit please advise us as soon as possible by emailing us at firstname.lastname@example.org
In the case of an exchange please note that any extra postage costs incurred are payable by you and the return of the new item is subject to us receiving the extra postage cost incurred. Once this is received the new item will be posted immediately.
Returns of Faulty items
All items considered faulty will be sent back to the supplier.
It is important that you note we sub lease out space within our store to independent designers and store, selling their products on behalf, consequently we are not the owners of the product.
Therefore each individual brand maintains ownership of their product, and also retain any obligations or requirements of the Fair Trading Act 1986 and the Consumer Guarantees Act 1993. If any issues arise regarding these products, we are required to refer the matter to them and follow their protocol.
If our supplier has gone into liquidation or no longer is a tenant within the Collective you will need to take the issue up with the supplier directly.
Making a return or an exchange is easy simply follow the steps below:
- Check you meet the above obligations and ensure you are with the 14 day return/exchange period. Any return or exchange outside of this time frame will not be processed.
- Contact the Collective on email@example.com and we can discuss your request.
Let us know if you would like to return the item for a refund or exchange it for another item. If you are exchanging the item please let us know what item you are hoping to exchange it for and we will hold it until we receive your return.
- Send back your item with receipt and returns form filled in to: Collective, Attention Hannah Shop 32, 363 Colombo street Christchurch Canterbury NZ
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We recommend you use a trackable shipping service, so no product can get lost in the post! You are responsible for the goods until they are received by us in a new, resalable condition.